Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Marco's Pizza®
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Marco's Pizza®
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Marco's Pizza®
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Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
  • Tim Sharp
  • 932 Reads 3 Shares
How you and your employees treat your customers is critical
  • John Tschohl
  • 1,055 Reads 3 Shares
Delivering exceptional CX is indispensable for sustainable growth in franchising
  • Kerry Pipes
  • 1,593 Reads 5 Shares
The company prioritizes character and chemistry over competency when hiring
  • John DiJulius
  • 2,516 Reads 8 Shares
Annual conference provides top insights and strategies for franchise leaders to deliver outstanding experiences for customers
  • Franchise Update Media
  • 1,748 Reads 2 Shares
Customer experience leaders consistently outperform competitors and the stock market
  • John DiJulius
  • 3,015 Reads 6 Shares
Advertising and quality products go only so far
  • John Tschohl
  • 1,894 Reads 6 Shares
Developing a strong company culture and employee experience can lead to greater customer satisfaction
  • Del Salinas
  • 2,820 Reads 9 Shares
A customer experience action statement clarifies employees' daily roles
  • John DiJulius
  • 2,158 Reads 5 Shares
CEO shares tips for marketing and engaging with customers to enhance brand experience
  • Teresa Johnson
  • 2,268 Reads 9 Shares
Everyone deserves high-quality customer service, so get what you deserve
  • John Tschohl
  • 2,337 Reads 4 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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Development programs can help train future leaders
  • John DiJulius
  • 2,960 Reads 4 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 2,967 Reads 5 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
  • David Duguan
  • 3,098 Reads 11 Shares
Companies must train employees in a customer-first culture to develop successful teams
  • John Tschohl
  • 2,281 Reads 3 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
  • Mike Ball
  • 2,872 Reads 6 Shares
High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
  • Kevin Behan
  • 3,294 Reads 7 Shares
Successful companies empower employees to make decisions to best serve the customer 
  • John Tschohl
  • 1,845 Reads 4 Shares
Franchisees can take advantage of local insights and feedback to strategically market their business
  • Brett Townsend
  • 2,350 Reads 3 Shares
It's crucial to reduce the amount of time needed to complete a task
  • John Tschohl
  • 2,223 Reads 4 Shares
Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
  • Franchise Update Media
  • 3,252 Reads 9 Shares
Subway
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Subway
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Subway
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Franchise executives gathered to examine the many facets of the customer experience.
  • Kerry Pipes
  • 2,899 Reads 3 Shares
Restaurants win with loyalty programs that increase sales and customer engagement  
  • Kevin Behan
  • 2,595 Reads 9 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
  • Jodi Boyce
  • 3,039 Reads 8 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
  • Kevin Behan
  • 2,249 Reads 8 Shares
Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
  • Franchise Update Media
  • 2,339 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
  • John DiJulius
  • 3,444 Reads 5 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
  • Kevin Behan
  • 2,755 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency 
  • Kevin Behan
  • 3,922 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
  • John Tschohl
  • 2,639 Reads 1 Shares
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