Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Dope Marketing
DOPE Marketing makes direct mail simple for businesses of all sizes. With DOPE 3.0, you can send postcards, handwritten notes, and gifts with no minimum order, all while tracking leads and ROI.
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Hungry Howie's Pizza
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Hungry Howie's Pizza
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Hungry Howie's Pizza
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Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
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To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
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CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
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MSA Worldwide
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MSA Worldwide
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Focus on your needs as well as the customer's
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Does your organization understand the power of the service strategy?
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Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
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Our August roundup of consumer experience news and trends
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Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
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6 steps for service recovery when faced with an irate customer
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Angry Crab Shack
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Angry Crab Shack
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Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
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Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
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Our first-of-the-year roundup of consumer experience news, trends, and other developments!
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