People
Successfully navigating the “people puzzle” is a key factor in building and maintaining a growing, sustainable multi-unit company. Learn how to become the employer of choice in your markets by finding the best new employees, assessing your internal talent pool, developing them for management positions, and building your bench plan for growth.
RECENT HEADLINES
October 8th, 2025
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Edge is the only solution that links employee experience with customer experience to fuel business growth.
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Go the extra mile in the hiring process to find employees who fit your organization
- John DiJulius
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4 service brand multi-unit franchisees tell what they're doing to hire, retain, and reward employees
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Employers must take these steps to identify and improve employee disengagement
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What do pet service franchisees look for when hiring employees who will care for animals?
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Building employee-led culture teams can build staff engagement, loyalty, and a better bottom line
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April news and trends for employers include AI, employee monitoring, labor market forecasts, and talent retention tactics from major corporations
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Boost employee retention through employee development programs
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9 out 10 hiring managers foresee major challenges this year, says a new report from Express Employment Professionals
- William H. “Bill” Stoller
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Paul Booth, Jr. is helping to build the next generation of franchising through the Yum! Center for Global Franchise Excellence at the University of Louisville
- Annie Oeth
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A strong culture and flexible work arrangements can increase the productivity of young staff members.
- Scott Greenberg
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9 out 10 hiring managers foresee major challenges this year, says a new report from Express Employment Professionals
- William H. "Bill" Stoller
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This free guide from Paycor offers 10 metrics to track to make the best of what looks to be a tough year ahead for hiring and retaining quality employees.
- Eddy Goldberg
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Transform your frontline employees from your biggest challenges into your greatest assets.
- Scott Greenberg
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Elevate your brand's success by prioritizing consistent employee training for a customer-centric focus, ensuring memorable experiences that drive loyalty and growth.
- Franchise Update Media
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If you're having problems hiring, have you looked in the mirror?
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A look ahead to 2024's job market, hiring, DEI, RTO vs. WFH, and more
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See what these 5 HR leaders have to say about 2024's recruitment and retention trends
- Eddy Goldberg
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Gen Z's desire for meaningful engagement is reshaping the future of work.
- Cal DiJulius
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Gen Z is set to reshape the future of work, bringing new behaviors, attitudes, and preferences.
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How 2023 MVPs hire, fire, train, and retain employees, part 2
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A look ahead to 2024 employment and wage law changes, workforce management, and more
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Treating your employees as valued customers pays off in so many ways
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Every employee contributes to customer service success, not just those in frontline positions
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Looking for employees in today’s job market? Check out these tips from a veteran HR pro!
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5 multi-unit franchisees tell how they reward and recognize (and retain!) their top-performing employees
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Despite public misconceptions, franchisees provide pay and benefits equivalent to other industries.
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Whether recruiting for quality or quantity, today’s hiring managers must be flexible and act quickly. Here’s how!
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20 “non-negotiable” red flags when interviewing job candidates
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Retiring Boomers may take their skills with them, causing problems in the U.S. workforce (survey)
- William H. “Bill” Stoller
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New Harris Poll survey reveals 3 out of 5 hiring managers plan to add more employees through the end of the year.
- Kerry Pipes
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